Complaints Procedure 

Last revised August 2020

Our school believes that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve our school and will give punctual and serious attention to any concerns. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member. If this does not achieve the desired result, we have a set of procedures for dealing with concerns. We aim to bring all concerns to a satisfactory conclusion for all the parties involved. 

How to make a complaint:

Stage 1 

ï Any parent who is uneasy about an aspect of the school’s provision first of all talks over  his/her worries and anxieties with the dance school Principal or Studio Manager.

Stage 2

 ï If Stage 1 does not have a satisfactory outcome, or if the problem reoccurs, the parent moves to Stage 2 of the procedure by expressing his/her worries and anxieties in writing to the dance school principal.

Most complaints should be able to be resolved informally at Stage 1 – Stage 2.

Stage 3

• The parent requests a meeting with the Principal. Both parties should have a friend or partner present if required. An agreed written record of the discussion is made. All the parties present at the meeting sign the record and receive a copy of it. This signed record signifies that the procedure has concluded.